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P O L I C Y
Orders over $250 will require a signature for delivery.
PROCESSING TIME
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This include Bundles, Closures, Frontals, and Custom Wigs.
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The Processing time is NEXT DAY for Orders.
SHIPPING TIME
Shipping time occurs after the processing period has finished.
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(United States) 1-3 BUSINESS DAYS via USPS Priority Mail.
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(United States) 2-3 BUSINESS DAYS via USPS First Class Mail.
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(International) 6-10 BUSINESS DAYS via USPS Priority Mail.
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This time does not include the processing period.
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Expect delays during sales periods & holidays.
REFUNDS / RETURNS
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ALL SALES ARE FINAL! Due to the nature of this product, refunds will not be issued. Hair extensions and hair care products cannot be resold after being used or worn by the buyer. For this reason, ALL SALES ARE FINAL!
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If you have placed an order and would like to cancel your order, please contact us. Cancellations are only accepted within 48 hours of original purchase date.
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Returns are only accepted when you have received the wrong items.
INTERNATIONAL SHIPPING
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(International) 6-10 BUSINESS DAYS via USPS Priority Mail Shipping.
We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.
LOST / STOLEN PACKAGE
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We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
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All Packages come with a Tracking number.
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If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office.